RETURN OF GOODS

The Buyer has the right to return goods without giving a reason within 100 days and must send the goods at their own expense to the address below. The Buyer is liable to the Seller only for any reduction in the value of the goods resulting from handling them in a way other than necessary to establish the nature, characteristics and functioning of the goods. This does not apply if the Seller failed to inform the Buyer in accordance with Section 1820(1)(f). The Seller has the right to charge costs associated with restoring the goods to their original condition. (1) If the Buyer withdraws from the contract, the funds will be refunded without undue delay, no later than 14 days from withdrawal, including all amounts paid by the Buyer under the contract, using the same method. Refunds by a different method will only occur if the Buyer agrees and incurs no additional cost. (2) If the Buyer chose a delivery method more expensive than the cheapest offered, the Seller will refund the delivery cost corresponding to the cheapest offered method. (3) The Seller will cover return shipping costs if they failed to inform the consumer of the obligation to bear these costs under Section 1820(1)(g). (4) If the Buyer withdraws from the contract, the Seller is not obliged to refund the funds before the goods are returned or proof of dispatch is provided.

COMPLAINTS AND WARRANTY

Risk of damage passes to the Buyer upon acceptance from the carrier. Upon receipt, always carefully inspect the parcel to ensure it is complete, the packaging is intact and the contents match the order. Any missing items or damaged packaging must be reported to the carrier upon delivery. Notify us of any other discrepancies by email (info@gigaly.co.uk) no later than 48 hours after delivery. A two-year warranty applies to the goods, excluding defects arising from wear and tear, improper handling, or mechanical damage. Complaints will be handled without undue delay, no later than 30 calendar days from the date of complaint. The Seller will provide confirmation of the complaint date and method of resolution, including details of any repair and its duration, or a written justification for rejection. Send goods for complaint to the address below with the order reference and precise description of the defect. Incomplete information will prevent the complaint from being processed and will result in the item being returned to the Buyer.

Unless otherwise agreed, please send the complete package including accessories. Return or complaint items to:

Czech Trade Intermediaries s.r.o., Kaprova 42/14, 110 000 Prague, Czech Republic

 

ALTERNATIVE DISPUTE RESOLUTION

If a consumer dispute arises between the Seller and the consumer under the Purchase Agreement or Service Agreement that cannot be resolved by agreement, the consumer may submit a proposal for out-of-court dispute resolution to the designated body, the Czech Trade Inspection Authority.

Czech Trade Inspection Authority – Central Inspectorate, ADR Department

Štěpánská 15, 120 00 Prague 2, Email: adr@coi.cz Web: adr.coi.cz

These Terms and Conditions are effective as of 19 May 2024.